Soul Bazaar

A little token of Leadership from the Soul

July 25th, 2008 1 Comment » Filed under Acknowledgement

“So, how did the conference go”? I asked my son after he got in the car when I picked him up from the airport.

He had spent the last 4 days attending his company’s annual GM conference.

He had spent the last seven years escalating the corporate ladder in an upscale casual restaurant corporation with close to 150 restaurants in the country.

Those early days he started working as a waiter in one of their restaurants in the Washington DC metro area seemed so far away.

“It was pretty good mom, you know, I realized that I can’t compete with the big cities any more. I will never be able to make their numbers in a small town. And that’s alright with me. I chose to stay in this city in California in order to stop moving around. That was a conscious decision my wife and I made to give our son the stability that our family needed. I am happy with that decision.”

But there is still something else I can do. I can focus more on the hospitality area and become the first in the country in hospitality. Best service. That is perfectly feasible.”

He was always in love with his job, his company and his product. Ever since that day after working as a waiter for 6 months, he got promoted to expo manager.

“This is what I want to do with my life mom -he said – I saw the light at the end of the tunnel. I want to escalate the corporate ladder with this company. I love it.”
“But darling, it is the restaurant business, you know what that means, no life. Remember my experience with restaurants and food?” – I answered. – It is the most thankless field on the planet.”

“Yes, but you are the one who taught me the love for food, mama” -he said- We both laughed, that was the end of the conversation and the rest is history.

He always wanted to provide the very best he could. His constant inner source of motivation had gotten him to become a General Manager within 5 years in the company. His career had demanded him moving around in the previous years from Washington, to Philadelphia, San Francisco, San Jose and Hawaii.

His wife was already putting up with the restaurant hours. Which you know, are pretty long and don’t include free weekends. She deserved to be in a stable place where she could build her own life with her child. I can imagine the everyday life she experienced in a new city when her husband was working all the time, and they would have to leave in a few months. No time to even make friends. Not fun.

Now she has a job, is starting a new career and a lot of friends. They still would like to spend more time together. They were able to do that only one day a week. However, their different schedules provided their son with quality time from both of them. He went to day care just to fill the gaps, not as a routine. And spent one full day with both of them.

A couple of months went by since that conversation at the airport. I was back home and he calls me one evening. He says: “Mama, would you say that I am a genius? ” “Of course, you know you are.”-  ” Well, as of now I am the sixth in the country in hospitality. The VPs and CEOs are telling every GM nationally to follow my example. ” Hes said laughing. He was so excited…I was too!

He does many things to achieve those results. He is a great leader, a great manager, he understands team work, he is enthusiastic, He has organizational skills, he is dependable, he is human, and on top he is bilingual. But above all he has a passion for what he does. That is the key.

Among all those attributes there is one thing he does that strikes me as a major element to his success.

Now, anybody who has worked in the restaurant business before, knows how stressful and thankless it can be. Especially in a restaurant like his. He has 300 employees under him. Very busy.

He spends a lot of the time walking the floor. Sensing everything that is happening. Present, supporting his staff by pitching in with help when is needed. Participating with them. Consciously co-creating coherence.

When he sees a bus person or a bartender with a sad or worried grin on his or her face, he says Hey! Francisco, let’s have a cup of coffee.

He sits with that person in a corner at one of the tables outside in the patio and asks if there is anything wrong and if he can help in any way. It turns out that they end up having a conversation about the solutions to the problem at hand, if there is no real solution he will help them move on. Because he cares. weather it is, a personal or work related matter.

The needed conversation to relief the tension. To acknowledge the human being within the hard worker. Then he says: “Now you can go out there and show your best face to our guests.”

And he or she smiles and nods. Simply because after that conversation he or she feels a lot better.

A parenthesis of support and humanity is what makes all the difference. Just a little parenthesis, a small window, to remind them he doesn’t forget they are human. He shows  his gratitude. I have to say it is a natural for him.

Corporate measures hospitality with mystery guests who relentlessly come unannounced out of the blue. He doesn’t have a clue if any of his staff at any given moment is talking to a guest or the corporate messenger on schedule.

He can’t afford to have his staff pretend they are happy all the time by not acknowledging their human needs. He understand that to get the real results it has to be genuine. Besides if they feel good at work, they obviously are going to reflect it on the customer, making the experience of every single guest as pleasant as it can be.  With consistency.

They are giving a lot. He gives back. A 50/50. Then he doesn’t have to worry about the mystery guest. He is focusing on his employees’ contentment. His team. The little parenthesis of humanity of support that makes all the difference.

The team who will respond to his kindness with more kindness to his guests. Across the board. The team that got him to the 6th in the country. Another example of numbers made by people.

This endearing story leaves me thinking that if I was a bus person or a dishwasher at a very busy large upscale casual restaurant operation I would like to have my son to be my boss.

I spent 6 hour sitting at the bar in my last visit watching the operation. It was a pleasure.

Luz

You can subscribe here.

The Thought Provoking, Irreverent  Pearl Necklace Grandmother of the 21st C. Paradigm Shifter, Poet, Storyteller, Marketer, Visionary, Blogger, Coach.

Founder Soul Hangout http://soulhangout.net/2171
Founder of  Co-Creative Circles of Coherence, Soul Mastermind Groups. Consciously Connecting & Combining Intelligence with a touch of “Curry”. The 7 “C”‘s of the 7 Condiments of Cooperation

Technorati Tags: , , , , , , ,

Posted in: Acknowledgement Tagged:

I quit my job 9 months ago and I am ready to give birth.

January 19th, 2008 10 Comments » Filed under The Hawk Mindset

sunset.jpg

http://www.flickr.com/photos/50703226@N00/1399032238/in/set-72157601006043066/

“You are not allowed to speak about behaviors any more”… said my boss, a couple of weeks before my resignation.

I looked at her, and knew it was the beginning of the end. We had known each other for many years. I had always been fond of her. I knew it was mutual. Even though working together for the last two years had exposed the opposite philosophies we had regarding business and life in general, leaving us both with a sense of futility.

However, I could completely understand her. She had the misfortune of having to put up with me. My daily grief about the very proven theory regarding behaviors and thoughts… The need to address behaviors in order to obtain serious change etc. It went on for over 2 years. She must have been sick of it. I can’t blame her. I know how unbearable I can be when I believe in something hard enough. . .and this was my life’s passion. She also had a very good point. I wasn’t selling enough. She wanted more sales and less problem solving non applicable theories. Mea culpa. By then I felt that our sales strategies needed a serious reinvention to match the new challenges. To keep milking the old cow the same way was simply not enough.

Our thoughts do create our reality and our behaviors are the manifestation of those thoughts.If we are able to:

Identify conditioning thoughts, and dismiss them,

(The thoughts that hold us back and prevent us from succeeding and/or ultimately being fulfilled),

and we are able to replace them with soul-thoughts that will attract the good things we need, the behaviors will follow… and Voila…we are on the way to our full potential, or what I call to meet the Ultimate You.

Read the rest of this entry »

Technorati Tags: , , , , , ,

Posted in: The Hawk Mindset Tagged:

Recent Comments

Blogroll

Resources