Ari Galper, the Pioneer Visionary Sales Guru of the 21st C, who dared to bring truth and humanity to the sales equation." Luz is a precious gift to the world. She has single handedly changed hundreds of lives of our Unlock The Game Inner Circle members.
She has an effortless and natural ability to help people see the truth of why they are struggling and then provide a logical path to happiness, authenticity and success. If you get the chance to work with Luz (I know she has a long waiting list of clients), then grab it while you can!"
Suffice it to say, Luz, that you are on my “Top 10 List of Love & Power-filled Women Role Models”. You delightfully epitomize a woman who seamlessly blends ’spirituality’ with Divine power and fun humor…a far cry from the dour, pious saint of yester-century! A new breed of spiritual personification is permeating our present century, and she wears a huuuuuuuuge smile! Thanks so much for being one of her faces!
I especially want to single out Luz Aguirrebena. I’ve only spent a couple sessions with her on the mindset chat forums but can say that these two hours have been worth the price of the entire system. Her suggestions and serving cold caller coaching have adjusted my approach to one of a much more confident, calm, Luz is a true jewel: compassionate, direct, loving, and ever so knowledgeable
What was most exciting about our time together was that Luz is an acute listener and clearly articulates what can be difficult and nebulous ideas or theories in a way that I could understand and take away with me.
Anyone who senses that he or she has some kind of barrier or confusion around an issue would benefit from a session with Luz who quickly and painlessly escorts you through the Mystery in which you find yourself, shows you the highlights and helps you move on
Luz is a keen and perceptive coach, an honest partner and resilient manager. She is ably and ideally suited to focus her cohorts and clients on the important things in business, in a relationship, in life and in our hearts. She is valued and cherished by those around her as a person full of love, sympathy, concern and a practical nature that values simple, compassionate, common sense based solutions to the most intimate wrenching problems we face. I know this because she helped me through difficult and daunting times
That connection with life that one achieves conversing with you is a wonderful feeling!…time stops and one minute becomes an eternity…Difficult to express it in words…You have a gift to connect the other person with with his or her most profound being and revive situations that come back to clarify themes of the past and position them back in a more balanced and sane place in our lives.
My personal experience by your side has been very strong and I believe you have given me many tools to work in my personal development!!!
From my earliest memories of Luzma’s guidance, to my most recent, she has always been confident in her insights, but equally confident in my ability to determine what I need. I’ve known Luzma as long as I’ve known myself because she has taught me how to learn and embrace who I am.
I could think of no better way for Luzma to spend her time than as a life coach. She has always provoked a natural exchange, often by those who are in need of support most but unlikely to share it with friends or family. By Luzma being so sure in her own skin, the apprehensive gravitate toward her and they too lose all inhibition—I’ve seen it! If given the opportunity to expand her coaching, she will help countless more people reach their potential.
I am very thankful for everything you did for me during my divorce. It was difficult and painful to accept. You taught me how to express my emotions without drama.
I’m in awe of her abilities and effect as a counselor or coach. When Luz articulates her insights about psychological or spiritual concepts that I’m already familiar with, she does it with such a lightness and a clarity that these concepts become new for me and, somewhat ironically, bring on a relieving stillness. Following her train of thought has often enabled the transformation in me that I was struggling for but could barely imagine. It’s very much like Dante describes the effect Beatrice has on him in The Paradiso. Without any emotional or intellectual struggle or physical sensation, by following Luz’s train of thought, my perception of the world and myself is suddenly . . . different. . . . and easier
I was thinking about you over the weekend and about how passionate you are about what you do. I truly believe that you are a success because you have taken your passion and made it your life
“So, how did the conference go”? I asked my son after he got in the car when I picked him up from the airport.
He had spent the last 4 days attending his company’s annual GM conference.
He had spent the last seven years escalating the corporate ladder in an upscale casual restaurant corporation with close to 150 restaurants in the country.
Those early days he started working as a waiter in one of their restaurants in the Washington DC metro area seemed so far away.
“It was pretty good mom, you know, I realized that I can’t compete with the big cities any more. I will never be able to make their numbers in a small town. And that’s alright with me. I chose to stay in this city in California in order to stop moving around. That was a conscious decision my wife and I made to give our son the stability that our family needed. I am happy with that decision.”
But there is still something else I can do. I can focus more on the hospitality area and become the first in the country in hospitality. Best service. That is perfectly feasible.”
He was always in love with his job, his company and his product. Ever since that day after working as a waiter for 6 months, he got promoted to expo manager.
“This is what I want to do with my life mom -he said – I saw the light at the end of the tunnel. I want to escalate the corporate ladder with this company. I love it.”
“But darling, it is the restaurant business, you know what that means, no life. Remember my experience with restaurants and food?” – I answered. – It is the most thankless field on the planet.”
“Yes, but you are the one who taught me the love for food, mama” -he said- We both laughed, that was the end of the conversation and the rest is history.
He always wanted to provide the very best he could. His constant inner source of motivation had gotten him to become a General Manager within 5 years in the company. His career had demanded him moving around in the previous years from Washington, to Philadelphia, San Francisco, San Jose and Hawaii.
His wife was already putting up with the restaurant hours. Which you know, are pretty long and don’t include free weekends. She deserved to be in a stable place where she could build her own life with her child. I can imagine the everyday life she experienced in a new city when her husband was working all the time, and they would have to leave in a few months. No time to even make friends. Not fun.
Now she has a job, is starting a new career and a lot of friends. They still would like to spend more time together. They were able to do that only one day a week. However, their different schedules provided their son with quality time from both of them. He went to day care just to fill the gaps, not as a routine. And spent one full day with both of them.
A couple of months went by since that conversation at the airport. I was back home and he calls me one evening. He says: “Mama, would you say that I am a genius? ” “Of course, you know you are.”- ” Well, as of now I am the sixth in the country in hospitality. The VPs and CEOs are telling every GM nationally to follow my example. ” Hes said laughing. He was so excited…I was too!
He does many things to achieve those results. He is a great leader, a great manager, he understands team work, he is enthusiastic, He has organizational skills, he is dependable, he is human, and on top he is bilingual. But above all he has a passion for what he does. That is the key.
Among all those attributes there is one thing he does that strikes me as a major element to his success.
Now, anybody who has worked in the restaurant business before, knows how stressful and thankless it can be. Especially in a restaurant like his. He has 300 employees under him. Very busy.
He spends a lot of the time walking the floor. Sensing everything that is happening. Present, supporting his staff by pitching in with help when is needed. Participating with them. Consciously co-creating coherence.
When he sees a bus person or a bartender with a sad or worried grin on his or her face, he says Hey! Francisco, let’s have a cup of coffee.
He sits with that person in a corner at one of the tables outside in the patio and asks if there is anything wrong and if he can help in any way. It turns out that they end up having a conversation about the solutions to the problem at hand, if there is no real solution he will help them move on. Because he cares. weather it is, a personal or work related matter.
The needed conversation to relief the tension. To acknowledge the human being within the hard worker. Then he says: “Now you can go out there and show your best face to our guests.”
And he or she smiles and nods. Simply because after that conversation he or she feels a lot better.
A parenthesis of support and humanity is what makes all the difference. Just a little parenthesis, a small window, to remind them he doesn’t forget they are human. He shows his gratitude. I have to say it is a natural for him.
Corporate measures hospitality with mystery guests who relentlessly come unannounced out of the blue. He doesn’t have a clue if any of his staff at any given moment is talking to a guest or the corporate messenger on schedule.
He can’t afford to have his staff pretend they are happy all the time by not acknowledging their human needs. He understand that to get the real results it has to be genuine. Besides if they feel good at work, they obviously are going to reflect it on the customer, making the experience of every single guest as pleasant as it can be. With consistency.
They are giving a lot. He gives back. A 50/50. Then he doesn’t have to worry about the mystery guest. He is focusing on his employees’ contentment. His team. The little parenthesis of humanity of support that makes all the difference.
The team who will respond to his kindness with more kindness to his guests. Across the board. The team that got him to the 6th in the country. Another example of numbers made by people.
This endearing story leaves me thinking that if I was a bus person or a dishwasher at a very busy large upscale casual restaurant operation I would like to have my son to be my boss.
I spent 6 hour sitting at the bar in my last visit watching the operation. It was a pleasure.
Luz
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The Thought Provoking, Irreverent Pearl Necklace Grandmother of the 21st C. Paradigm Shifter, Poet, Storyteller, Marketer, Visionary, Blogger, Coach.
Founder Soul Hangout http://soulhangout.net/2171
Founder of Co-Creative Circles of Coherence, Soul Mastermind Groups. Consciously Connecting & Combining Intelligence with a touch of “Curry”. The 7 “C”‘s of the 7 Condiments of Cooperation
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